• Application Deadline:
• Position: Front Desk Personnel



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Description

• We are seeking an experienced and professional Front Desk Personnel to join our team. This is a critical role that requires excellent interpersonal and organizational skills to ensure the smooth functioning of our office.


• The selected candidate will be expected to resume by February 3, 2025.

Roles and Responsibilities

Reception Management:

• Welcome and attend to clients and visitors professionally and warmly.


• Maintain a clean, organized, and inviting reception area at all times.

Communication Handling:

• Answer and direct phone calls, emails, and inquiries promptly and professionally.


• Manage appointment schedules and coordinate meetings for staff and clients.

Administrative Support:

• Maintain and update records of visitors, appointments, and correspondence.


• Assist in organizing and managing documents, files, and office supplies.


• Provide administrative support to other departments as required.

Customer Service Excellence:

• Address client queries effectively, ensuring satisfaction and a positive experience.


• Utilize our CRM system to maintain and update client information as well as track the progress of property transactions.


• Send reminders and updates to clients.


• Act as the first point of contact for resolving minor issues or escalating concerns to relevant departments.

Office Coordination:

• Ensure the reception area is equipped with necessary materials and resources.


• Monitor and manage front desk supplies, ensuring timely replenishment.

Requirements

Qualification and Experience:

• Interested candidates should possess a Bachelor's Degree


• Proven experience as a Front Desk Officer or in a similar customer-facing role is mandatory.

Skills:

• Exceptional verbal and written communication skills.


• Exceptional interpersonal and organizational abilities.


• Ability to multitask, prioritize responsibilities, and handle pressure effectively.

Proficiency:

• Competence in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant tools.

Professionalism:

• A friendly, approachable demeanor with a polished appearance.


• Punctual, reliable, and dedicated to providing outstanding service.