• Application Deadline: Fri, 31 Jan 2025 00:00:00 GMT
• Position: Customer Service / Front Desk Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Abuja




• Job Field Customer Care 
  
  

Job Summary

• We are seeking a highly skilled and enthusiastic Customer Care Officer to join our hospitality team.


• As the first point of contact for our guests, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience, and providing efficient front desk services.

Key Responsibilities

• Greet and welcome guests, respond to their inquiries, and resolve any issues promptly


• Manage room assignments, check-in, and check-out processes


• Handle guest registrations, payments, and departures


• Maintain accurate records of guest information, room assignments, and billing


• Provide personalized support and recommendations to guests


• Coordinate with other departments to ensure seamless service delivery


• Resolve guest complaints and issues in a fair, prompt, and professional manner


• Maintain a clean and organized front desk area


• Participate in training and coaching to enhance customer service skills

Requirements

• Bachelor’s Degree in Social Sciences or equivalent required


• Must reside in Abuja preferably around Utako


• Minimum of 2 years of customer service experience preferably in a hospitality industry


• Excellent communication, listening, and problem-solving skills


• Ability to work in a fast-paced environment and adapt to changing priorities


• Strong patience, empathy, and understanding


• Proficiency in computer software and technology


• Ability to work varying shifts, including evenings and weekends.