• Application Deadline: Fri, 17 Jan 2025 00:00:00 GMT
• Position: Enterprise Service Account Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 8 - 10 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Responsibilities

• Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the customers. 


• Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance.


• Deliver Root cause analysis following major outage, based on data provided by the NOC and L2 operations. 


• Identify and Deploy Measures to Improve Service Levels (SIP).


• Develop & Nurture Relationships with relevant people at Client Organization. 


• Organize a monthly service review with corporate customers, share monthly reports on outages versus SLA, network usage, capacity planning, changes, advise customers. 


• Identify opportunities to shore up recurring revenue opportunities in collaboration with account manager.

Qualifications

• Years of experience: 8-10 years of technical operations and Customer Facing experience.


• Bachelor's degree in a management field: Master's degree will be an added advantage. 


• Good knowledge of CX and Enterprise Business an added advantage.


• Good Communication skills & mandatory fluency in OPCO local language.


• Customer Focus and Customer first attitude.


• Commercial acumen o Perseverance and go getter attitude.


• Collaborative relationships building & working.


• Self-Management and Personal Development.


• Analytical skills – use of facts & data, problem solving/solution orientation.


• Proficient in MS Office.


• Understanding of Telco Products & connectivity medium (Fiber, RF, Satellite etc).


• Understanding of Telco Network Operation, IPs, routing etc.


• Speaking local language as well, located in-country.