• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 2 - 4 years



• Location Lagos




• City Coker




• Job Field Customer Care 
  
  

Responsibilities

• Resolve inquiries or brief the appropriate department to complete the inquiry


• Troubleshoot and resolve minor technical-related issues and concerns


• Manage, record, and track customer issues and follow-up with the required party for reconciliation


• Provide personalized support to enterprise/high-value customers and be willing to go the extra mile to ensure customer satisfaction


• Manage inbound channels, like emails, live chat, WhatsApp chat, calls, etc, and ensure such communication is tracked on the company’s ERP.


• Document and update customer records based on interactions in our CRM database and/or manifest


• Communicate with internal departments to provide an efficient workflow to handle customer related issues.


• Be a customer advocate, identify trends in customer issues with the services and provide solutions


• Adopt a proactive approach to customer experience management.

Requirements

• Interested candidates should possess an OND / HND /Bachelor's Degree with 2 - 4 years of experience.

Salary

N100,000 - N150,000 Monthly.