• Application Deadline: Fri, 17 Jan 2025 00:00:00 GMT
• Position: Call Center Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Description

• Manage large amounts of inbound and outbound calls or media correspondence in a timely manner.


• Follow communication “scripts” when handling different topics.


• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.


• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.


• Building lasting relationships with clients and other call center team members based on trust and reliability.


• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.


• processing forms, orders and applications requested by the customers.


• Identifying, escalating priority issues and reporting to the high-level management.


• Utilizing software, databases, scripts, and tools appropriately.


• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Requirements

• 1 - 2 years of experience as a Call Centre Agent


• Minimum of a HND or BSc in sciences, Management, or related field


• Emotionally Intelligent and culturally sensitive


• Excellent verbal and written communication skills.


• Highly motivated, dynamic, and customer-oriented with the ability to thrive in a competitive and ever-changing environment.


• Ability to multitask, prioritize, and manage deadlines efficiently.


• Good interpersonal relationship