• Application Deadline:
• Position: Analyst, Infrastructure Monitoring


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 8 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Identification Number: 589

Duties & Responsibilities

• Communications skills (written and oral) and understanding of outbound /transferred call scripts including e-mail script.


• Ensure defend against current and emerging network threat IPS, Host firewall and antimalware.


• Supervise and ensure Intelligence to uncover threats and protection against zero-day attack.


• Supervise the creation of monitoring use cases, including Audit administrator actions, including mailbox creation and deletion.


• Oversee close monitoring Out of office/leave abuse, Internet usage abuse, Cyber Incidences and responses.


• Close Implementation of infrastructure teams tools revamp inactive


• Ensure all infrastructure tools/projects are delivered timely.


• Work in Security Operations Center based on representations around spate of fraud and cybercrime on customer electronic transactions. Work in a secure environment where all customer transactions are monitored real time using various IT tools and actions are taken to prevent suspicious transactions from crystalizing to fraud against our customers.


• Evaluate and report alerts generated on the Intellinx investigation center.


• Ensure that alerts generated receive prompt response and proper placement.


• Resolve alerts generated on security monitoring systems and ensure proper reassignment where necessary or the closure of such alerts.


• Ensure all alerts generated within the shift window are resolve


• Virtual interface with external customers through telephone engagement.


• Resolves customer’s challenges by clarifying issues, researching and exploring answers and alternative solutions, escalating unresolved problems.


• Ensure alerts case management are properly documented.


• Answers inquiries by clarifying desired information, researching, locating, and providing information


• Ensure that all alerts/incidents generated are properly reviewed and close properly.


• Review close incidents


• Review the white/blacklist of users.


• Interactions with a lot of applications that holds customers and systems information for investigations


• Extensive use of office productivity tools (Excel, word etc.)


• Computer appreciation skills with graphical knowledge


• Reasoning and analytical skills in customer problem resolution.


• Lead design, build, and implementation of computer incident handling procedures to identify, contain and remediate actual or potential security-related compromises.

Job Requirements

Education:

• Minimum Education: First Degree in any field.

Experience:

• Minimum experience -  8 years relevant experience.

Key Competency Requirements:

Knowledge:

• Banking structure, policies and procedures.


• Core Business Processes


• Industry knowledge


• Audit and fiscal analysis


• Banking Operations


• Banking services/products


• Use of Banking applications


• Risk management


• Policy interpretation skills


• Sound Knowledge of Logical access control philosophies.

Skills / Competencies:

• Interpersonal Skills


• Visionary Mind


• IT And Computer Appreciation


• Communication Skills (Written & Oral)


• Must Be Self-Solution Driven, Proactive & Have Acceptable Knowledge Of The Business Environment


• Attention to details


• Reasoning & Analytical Skill


• Conceptual Skills


• Software Testing & Quality Assurance


• It Operations and Infrastructure Management.


• Change Management


• Network Device Management & Security


• Microsoft Enterprise Windows Infrastructure Management


• Fraud Analyses and Control.

Regulatory Compliance:

• Risk Control & Governance


• Investigation


• Customer Relationship Management


• Budget Planning & Control


• Financial Accounting


• Financial Analysis


• Data Gathering & Analysis


• Cost Optimization


• Process Improvement.