• Application Deadline:
• Position: Customer Relationship Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• City Ilupeju




• Job Field Sales / Marketing / Retail / Business Development 
  
  




• Salary Range ₦150,000 - ₦200,000/month
  
  

We are seeking a highly skilled Customer Relationship Manager to join the team in a bridal fashion brand. The successful candidate will be responsible for managing client relationships, ensuring timely delivery of orders, and providing exceptional customer service.

Salary: ₦150,000/month + other perks

Requirements

• BSC/HND in a relevant field of study.


• Proven work experience in customer service/operations management in the fashion industry.


• Proficiency in digital work tools and platforms (Google Workspace, Google Sheets, MS Office suites, etc.


• Excellent written and verbal communication skills with the ability to engage clients brilliantly.


• Creative thinking and problem-solving skills.


• Excellent interpersonal skills and team spirit.


• Ability to manage multiple projects simultaneously and meet deadlines.

Key Responsibilities

• Manage client relationships and ensure timely delivery of orders.


• Follow up with production team on client orders and relay feedback to clients.


• Document order progress and setbacks on production worksheets.


• Create and share meeting and fitting schedules with clients and team members.


• Log in deliverables and liaise with logistics partners.


• Create weekly and monthly deliverables/targets sheets.


• Follow up with clients post-order to ensure satisfaction.


• Attend to client remarks or complaints and provide meaningful solutions.


• Collate reviews, professional pictures and vendor list for fulfilled orders.