• Application Deadline: Fri, 17 Jan 2025 00:00:00 GMT
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 0 - 2 years



• Location Lagos




• Job Field Customer Care 
  
  




• Salary Range ₦50,000 - ₦100,000/month
  
  

Job description

• Handle customer complaints or enquiries in Hausa, Yoruba and Igbo when required, via telephone, emails, chats or text messages.


• Provide customers with needed information and support


• Make outbound calls.


• Receive inbound calls


• Ensure that customers/callers are satisfied.


• Gather information from customers.


• Consistently ensure call(outbound/inbound) quality


• Contributes to team effort by accomplishing related results as needed.


• Exhibiting competent product Knowledge.


• Promote good listening skills.


• Manage length of calls.


• Utilize computer technology to handle high volume of calls


• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction.


• Adherence to call script and call centre policies.


• Compile reports.

Experience:

• Minimum of 0-2 years relevant work experience.


• Working knowledge of appropriate CRM software and understanding of the Contact centre industry.

Only applicants living within the following axis will be considered:

• Oshodi/Mafoluku/Ilupeju/Mushin


• Ilasa/Cele/Isolo/Okota/Ijesha


• Gbagada/Bariga/Somolu/Oworoshoki/Anthony


• Onipanu/Palmgroove/Fadeyi/Obanikoro


• Ajao/Maryland


• Ojota/Ogudu

Job Types: Full-time, Contract

Pay: ₦65,000.00 per month

Language:

• HAUSA, YORUBA, IGBO (Are Required)