• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Role Description

• This is a full-time on-site role for a Customer Experience Officer at Zylus Group International located in Lekki.


• The Customer Experience Officer will be responsible for ensuring customer satisfaction, providing support, handling customer service inquiries, and enhancing the overall customer experience on a day-to-day basis.

Key Responsibilities

• Provide outstanding customer service to clients, addressing inquiries and resolving issues promptly.


• Manage and maintain customer relationships to ensure client satisfaction and loyalty.


• Assist clients in understanding the real estate market and guide them through the property buying or investment process.


• Effectively communicate property features and benefits to potential clients.


• Close deals by negotiating terms and conditions that meet both the company's and clients' needs.


• Maintain accurate and up-to-date records of client interactions and transactions.


• Collaborate with the sales team to achieve sales targets and objectives.


• Stay informed about market trends and competitor activities.


• Proximity to Lekki axis is an advantage.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, or a related field


• 2+ years relevant work experience.


• Interpersonal Skills, Customer Satisfaction, and Customer Support abilities


• Customer Service and Customer Experience expertise


• Strong communication and problem-solving skills


• Ability to work well in a team and adapt to various customer needs


• Prior experience in a customer-facing role is preferred.