• Application Deadline:
• Position: Analyst, Fraud Desk


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 9 years


• Location Lagos


• Job Field ICT / Computer 
  

Responsibilities

• Manage and resolve all intra-bank fraud issues leveraging on both internal/external fraud management system.


• Provide support to customers on electronic fraud


• To develop the operational procedures and oversee the day to day running of the Fraud Desk team.


• Supervise a team of Fraud Desk Analysts in ensuring Block and/or No Debit restrictions are placed on accounts upon receipt of fraud complaints


• Supervise a team of Fraud Desk Analysts in the investigation and confirmation of unusual/suspicious inter and intra-bank transactions


• Liaise directly with NIBBS and InterSwitch to investigate fraudulent/unauthorized POS, Web, Mobile and ATM Cash transfers.


• Liaise directly with Internal Audit Team/Other Banks for picking up of beneficiary of alleged fraudulent/unauthorized transfers by the Law Enforcement agents.


• Liaise directly with Branch Services Managers to further investigate accounts that benefitted or attempted to benefit from fraudulent/unauthorized transfers


• Liaise directly with NIBBS to ensure logged fraud information reports by the Fraud Desk are submitted timely


• Liaise directly with Fraud Desk units in other banks


• Manage and resolve inter and intra bank fraud issues


• Ensure hold instructions from NIBBS are honored with respect to fraud matters and granting NIBBS permissions to view details on logged transactions


• Supervise the mail group mapped to each member of the Fraud Desk team


• Manage the day-to-day supervision of the Fraud Desk team.


• Assign tasks to Fraud Desk Analysts


• Analyze the trend of fraud incidences


• Initiate and monitor actions to investigate and resolve problems affecting Fraud Desk as it relates to fraud


• Identify/isolate root causes/nature of customers’ complaints.


• Ensure percentage reduction in fraud based on periodical comparative analysis


• Ensure quantum of savings as a result of fraud monitoring.


• Conduct high level product, process and systems reviews to recommend initiatives that improve Products, Process and system monitoring efficiency.


• Make recommendations to management to mitigate future occurrences of fraud.

Requirements

• Minimum Education: First Degree in any field.


• Minimum experience: 9 years relevant experience.

Key Competency Requirements

Knowledge:

• Banking structure, policies and procedures.


• Core Business Processes


• Industry knowledge


• Audit and fiscal analysis


• Banking Operations


• Banking services/products


• Use of Banking applications


• Risk management


• Policy interpretation skills


• Sound Knowledge of Logical access control philosophies.

Skill / Competencies:

• Interpersonal skills


• Visionary mind


• IT and Computer appreciation


• Communications skills (written and oral)


• Must be self-solution driven, proactive and have acceptable knowledge of the business environment


• Attention to details


• Reasoning and Analytical Skill.


• Conceptual skills


• Internal Control/ Audit


• Risk Control & Governance


• Investigation


• Customer Relationship Management


• Budget Planning & Control


• Financial Accounting


• Financial Analysis


• Data Gathering & Analysis


• Cost Optimization


• Process Improvement


• Business/ Operational Strategy


• IT Governance


• Information Security


• System Development


• Service Operation


• IT Quality Management


• Relational Database Theory, SQL, DML, DDL & DCL


• PL/SQL Scripting/Programming Skill.