• Application Deadline:
• Position: Customer Care Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Ogun




• Job Field Customer Care 
  
  

Job Summary

• The Customer Care Executive serves as the primary liaison between ExCare and its customers, ensuring exceptional service delivery across all touchpoints.


• This role involves handling client inquiries, supporting refill medication follow-ups, managing appointments for comprehensive care services, and promoting customer loyalty.


• The executive will play a key role in fostering trust and satisfaction while driving operational efficiency.

Key Responsibilities

• Act as the first point of contact for inquiries related to ExCare services across all platforms.


• Communicate detailed and accurate information about products, laboratory services, immunizations, and other offerings.


• Build and nurture relationships with customers, tailoring interactions to individual needs.


• Coordinate refill reminders and ensure customers have seamless access to their medications.


• Collaborate with pharmacists and other team members to address customer-specific medication needs.


• Manage appointments for laboratory tests, immunizations, and other ExCare services.


• Follow up with clients post-service to collect feedback and address concerns.


• Ensure proper documentation and communication between service providers and customers.


• Address and resolve customer complaints and service disruptions efficiently.


• Escalate unresolved issues to the Customer Care Manager or relevant departments.


• Promote membership in the ExCare Gold Club and educate customers about loyalty programs


• Identify and address customer pain points to enhance retention.


• Use CRM tools (e.g., Zoho or WhatsApp for Business) to log customer interactions and streamline workflows.


• Compile regular reports on customer satisfaction, service performance, and retention metrics for Business Performance Review sessions.

Qualifications

• Bachelor’s degree or equivalent experience in customer service,Health Information System, Pharmacology, Pharmacyor a related field.


• Knowledge of pharmacy or healthcare services is a strong advantage.


• Excellent verbal and written communication skills.


• Tech-savvy, with proficiency in CRM platforms and digital tools.


• Strong organizational skills and the ability to multitask.


• Candidate must reside in Opic, Mowe, Arepo, Berger,Ogba, Ibafo and environs