• Application Deadline:
• Position: Membership Relation Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Oyo




• City Ibadan




• Job Field Media / Advertising / Branding 
  
  

Description

• Are you passionate about building strong relationships and delivering exceptional service? The Musical Copyright Society Nigeria (MCSN) is seeking a dynamic Membership Relations Officer to engage with members, ensure their needs are met, and strengthen our community of rights holders in Oyo.

Responsibilities

• Member Engagement: Serve as the primary point of contact for MCSN members, addressing inquiries and providing timely support.


• Membership Management: Assist in onboarding new members, updating membership records, and maintaining accurate databases.


• Communication: Disseminate updates, announcements, and relevant information to members through emails, newsletters, and other channels.


• Feedback Collection: Conduct surveys and gather feedback to understand members’ needs and improve services.


• Event Coordination: Support the planning and execution of member-related events, such as workshops, meetings, and outreach programs.


• Conflict Resolution: Handle member concerns or disputes professionally, ensuring a satisfactory resolution in line with organizational policies.


• Reporting: Prepare regular reports on membership activities, growth, and retention metrics.

Qualifications

• Bachelor's Degree or HND in Communication, Public Relations, Business Administration, or a related field.


• Proven experience in customer service, relationship management, or a similar role.


• Excellent verbal and written communication skills.


• Strong organizational and multitasking abilities.


• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).


• A customer-focused mindset with strong interpersonal skills.


• Ability to handle confidential information with integrity.


• Experience in the creative or music industry is an added advantage.