• Application Deadline: Sat, 30 Jul 2022 00:00:00 GMT
• Position: Customer Experience Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.


• Participate in roadshows and market activation


• Analysing customer feedback on product ranges and new releases, as well as preparing reports.


• Meet minimum number of daily outbound calls per hour and/or minutes on phone calls


• Keep informed of industry trends and new CRM technologies.​


• Perform other duties as assigned by the Customer Experience Manager

Qualifications

• Bachelor's degree in marketing, communications, advertising, business administration, or in a related field.


• Minimum of 2 years post-qualification experience as a customer experience officer in a well-structured and process-driven environment


• Experience gathering and interpreting customer experience information.


• Solid knowledge of online customer engagement platforms and channels.


• Proficiency in MS Office and CRM software


• Exceptional interpersonal skills and a client-centered approach.


• Sound knowledge of data analytics for reporting


• Excellent communications skills