• Application Deadline: Thu, 23 Jan 2025 00:00:00 GMT
• Position: Customer Care Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Rivers




• City Port Harcourt




• Job Field Customer Care 
  
  

Key Responsibilities

Customer Interaction:

• Respond to customer inquiries via phone, email, chat, or social media.


• Actively listen to customer concerns and identify their needs.


• Provide accurate and timely information about products or services.


• Resolve customer issues efficiently and effectively.


• Handle customer complaints professionally and empathetically.


• Build and maintain positive customer relationships.

Problem-Solving:

• Troubleshoot technical issues or product problems.


• Identify and escalate complex issues to relevant departments.


• Research and implement solutions to recurring customer problems.

Administrative Tasks:

• Document customer interactions and resolutions in CRM systems.


• Maintain accurate records of customer data.


• Prepare reports on customer service performance.


• Adhere to company policies and procedures.

Customer Satisfaction:

• Proactively identify opportunities to improve customer experience.


• Gather customer feedback and provide suggestions for improvement.


• Strive to exceed customer expectations.

Requirements & Skills

• HND/BA/BSC in Public Relations, Communication and other social sciences or a related field


• Passionate about Social Media.


• Strong Understanding of how Social Media can be used to achieve business goals.


• Strong writing and editing skills.


• Strong Interpersonal Skills and ability to communicate across varying audiences.


• Minimum of 1-2 years proven professional experience.


• Strong communication and leadership skills.