• Application Deadline:
• Position: Customer Service Assistant



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 year



• Location Lagos




• Job Field Customer Care 
  
  

Responsibilities

• Help customers with complaints and questions.


• Give customers information about products and services


• Take orders and process returns


• Help customers understand the product and answer questions about their reservations


• Maintain a positive, empathetic and professional attitude toward customers at all times.


• Responding promptly to customer inquiries on all online platforms.


• Communicating with customers through various channels.


• Keeping record of customer interactions, transactions, comments and complaints.


• Ensure customer satisfaction and provide professional customer support.


• Providing feedback on the efficiency of the customer service process.


• Preparing quotes for clients.


• Update website products and prices

Academic Qualification and Skills

• HND / B.Sc. in Social Science or a related field.


• Minimum of 1 year working experience in a similar capacity.


• Business acumen and ability to forecast sales trends.


• Attention to detailand sociable personality.


• Ability to work with less supervision and multitask.


• Ability to plan and excite strategic sales process.


• Computer savvy with proficiency in Microsoft office.