• Application Deadline: Fri, 24 Jan 2025 00:00:00 GMT
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• City Ikeja




• Job Field Customer Care 
  
  

Job Responsibilities

• Establish and maintain effective communication with clients through meetings, calls, and regular follow-ups.


• Respond promptly to customer inquiries, providing clear and accurate information about our services.


• Conduct item inspections for defects and promptly report any issues.


• Ensure packages are taken to the airport as at when due and ensure proper due diligence.


• Maintain detailed and organized records of all customer interactions and sales activities.


• Track and monitor shipments, ensuring clients and internal teams receive timely updates.


• Efficiently process, pack, and ship orders with a high level of accuracy.


• Prepare and ensure all required shipping documentation is complete, including bills of lading and customs paperwork, adhering to all compliance standards.

Requirements

• A Bachelor's Degree in any discipline, including but not limited to Social Sciences and Business Management.


• Strong customer service and relationship-building skills.


• Excellent verbal and written communication skills.


• 3-5 years of proven experience in customer service or a similar role.


• Excellent interpersonal skills with the ability to interact effectively with diverse clients.


• Ability to thrive in a fast-paced and dynamic environment.