Job Description
Department Marketing & Communications
Reports To Head, Marketing and Communications
Direct Reports/ Subordinates
Job Grade Level ABO
Key Duties and Responsibilities
- Use a wide range of methods to communicate, including language and style that capture the attention of a target audience.
- Adapts content, style, tone and medium of communication to suit the external target audience’s language, cultural background, and level of understanding.
- Assist in developing and implementing any new internal communications tools or systems required by the organisation
- Present and communicate information effectively to external stakeholder groups clearly and concisely.
- Communicate difficult ideas and complex messages to clients in a way that aids understanding
- Participate in the articulation of the company’s overall corporate strategies and objectives.
- Work hard to support the articulation of the company’s marketing strategies and plan and ensure alignment with the corporate strategy, goals, and objectives.
- Ensure appropriate documentation and record of all internal and external communication.
- Monitor feedback for all internal communication and assist in providing clarification where necessary
- Participate in the implementation of organisation-wide strategic communications plan.
- Support the development of company profile and brand image in the market through sustained campaigns.
- Foster and maintain strategic partnerships with third parties such as regulatory bodies, business partners (e.g. retail chains), etc.
- Monitor and update CSR activities database and reports on CSR activities of the organisation and individual business units
Key Requirements
Education and Work Experience
- Bachelor’s degree in Arts, Humanities, Social Sciences, Mass Communication, Journalism, Management sciences or any related field
- Minimum of 5 years’ experience in Public Relations, Brand Strategist or Corporate Communications role in a large corporation
Skills and Competencies
Key Requirements
- Understands the strategic objectives of the different product brands.
- Explain how to create a seamless online presence over web, social, mobile, and other digital platforms
- Understands the benefits and limitations of different digital marketing channels.
- Able to select relevant content and write basic marketing copy in various formats including text, links, video, visual and more
- Ability to organize information and findings and share them within organization
- Excellent communication and business presentation skills
- Understanding of and experience with all things advertising; digital and traditional
- Digital savvy and ability to drive and interpret data analytics
- Understanding of the digital world and the disruptive opportunities being created
- Ability to think strategically, and drive for results
Key Performance Indicators
- Brand perception relative to competitors
- Average revenue per customer.
- Percentage increase in customer base across segments.
- Percentage of sales target met.
- Percentage increase in customer base across segments.
- Achievement of strategic objectives.
- Percentage increase in market share and revenue growth
- Quality of reports/documents
- Timeliness of reports/documents