• Application Deadline:
• Position: Manager, NOC Remote Monitoring System (South)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 - 8 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Purpose

• The RMS Manager is responsible for overseeing the smooth operation and reliability of the Remote Monitoring System (RMS). This role entails leading a team of RMS analysts, conducting daily checks, validating incident resolution, and driving root cause analysis to ensure the system's integrity and functionality. The RMS Manager must possess strong leadership skills, a deep understanding of monitoring systems, and a proactive approach to problem-solving.

Responsibilities

• Lead and manage a team of RMS analysts, providing guidance, coaching, and support to foster a high-performing and cohesive team environment.


• Monitor key performance indicators (KPIs) and metrics to track progress, evaluate performance, and make data-driven decisions to achieve departmental targets.


• Oversee the daily sanity checks of the RMS, ensuring timely detection and resolution of errors or abnormalities in system performance or data.


• Review system alerts and reports to maintain the accuracy and reliability of data, implementing enhancements as needed to optimize system performance.


• Monitor the progress of assigned incidents, providing guidance and support to facilitate timely resolution and minimize operational disruptions.


• Validate the resolution of incidents and problems within the RMS, ensuring that reported issues are effectively addressed and resolved to meet quality standards.


• Collaborate closely with cross-functional teams to develop and implement corrective and preventive actions based on RCA findings, fostering collaboration and knowledge sharing.


• Drive a culture of continuous improvement within the RMS team, encouraging creativity, initiative, and proactive problem-solving.


• Manage relationships with RMS vendors, including oversight of vendor performance, and resolution of any issues or concerns.


• Collaborate with vendors to ensure the effective delivery of services, adherence to contractual obligations, and alignment with organizational requirements.


• Reconcile and produce monthly system Key Performance Indicators (KPIs), ensuring accuracy and completeness of data.


• Perform other tasks and duties as assigned by the line manager.

Qualifications

• 1st degree in Electrical/Telecommun