• Application Deadline: Sat, 25 Jan 2025 00:00:00 GMT
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 4 years



• Location Lagos




• City Lekki




• Job Field Customer Care 
  
  

Role Overview

• As a Customer Service Representative at Onyx Beauty Hub, you will be the first point of contact for customers, ensuring their inquiries, complaints, and feedback are handled professionally and promptly.


• You will play a vital role in delivering an exceptional customer experience that aligns with the luxury standards of the brand.

Key Responsibilities

• Greet and engage customers in a friendly and professional manner across all communication channels (phone, email, social media, and in-person).


• Address customer inquiries about products, services, and policies with comprehensive and accurate information.


• Assist customers in selecting products that meet their needs, providing recommendations when appropriate.


• Manage customer complaints effectively, ensuring timely resolution to maintain customer satisfaction.


• Escalate unresolved issues to the appropriate department or supervisor when necessary.


• Process customer orders, returns, and exchanges accurately and efficiently.


• Track and provide updates on order status, delivery timelines, and stock availability.


• Maintain in-depth knowledge of Onyx Beauty Hub’s product offerings, including raw and Remy hair, wigs, closures, and styling options.


• Educate customers on product care, usage, and unique selling points.


• Record and update customer information accurately in the CRM system (e.g., Odoo).


• Maintain detailed records of customer interactions, complaints, and resolutions.


• Support the sales team by identifying opportunities to upsell or cross-sell products.


• Collaborate with the sales team to meet revenue and customer satisfaction goals.


• Gather customer feedback and share insights with relevant teams to improve products and services.


• Prepare and submit weekly reports on customer interactions and trends.


• Uphold Onyx Beauty Hub’s luxury brand standards in every customer interaction.


• Ensure professionalism and discretion, especially when dealing with VIP clients.

Requirements

• Candidates should possess an HND / BA / BSc with 2 - 4 years experience.