• Application Deadline:
• Position: Field Technical Support Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• City Victoria Island




• Job Field ICT / Computer 
  
  

Job Description

• Manage incidents, respond to requests for technical assistance in person, via phone & email


• Responsible for supporting post-sales customer activity remotely and on-site.


• Responsible for carrying out detailed Site Survey & maintain proper documentation


• Perform installation and implementation and network integration at customer’s site


• Promptly investigate, resolve & report any incidents, errors, events or deviations.


• Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.


• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.


• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.


• Track and route problems and requests and document resolutions


• Prepare daily activity reports


• Inform management of recurring problems

Qualifications

• HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech


• Year of Experience 1 - 2 years in a similar profile.


• Proficient in WiFi, WiMAX, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting,


• Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.