• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification OND



• Experience



• Location Lagos




• City Ketu




• Job Field Customer Care 
  
  

Job Overview

• We are looking for a dedicated and enthusiastic Customer Service officer to join our team.


• As a Customer Service Officer, you will be the first point of contact for our customers, assisting with queries, resolving complaints, and providing information about our products and services.


• Your role is key in ensuring customer satisfaction and contributing to the overall success of our company.

Key Responsibilities

• Answer customer queries via phone and email in a friendly and professional manner.


• Provide accurate product and service information to customers and assist with enquiries.


• Handle customer complaints efficiently, escalating issues to the relevant departments when necessary.


• Process orders, payments, refunds, and updates to customer records in the company database.


• Upsell and cross-sell products and services to meet customer needs.


• Collaborate with internal departments to resolve customer issues promptly.


• Monitor and report on customer feedback to improve service quality.


• Achieve and exceed performance targets and key performance indicators (KPIs).

Skills and Qualification

• Proven experience in customer service role in any industry.


• Excellent verbal and written communication skills.


• Strong ability to stay calm and focused in high-pressure situations.


• Attention to details and proficiency in data-entry.


• Ability to work in a fast-paced environment and handle multiple tasks.

Preferred Experience and Education:

• Minimum of OND Qualification


• Previous experience in customer service environment


• Experience in handling both inbound and outbound customer interactions.


• Familiarity with sales processes and techniques.