• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Key Responsibilities

• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and quotas.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, create and process customer accounts and file documents.


• Follow communication procedures, guidelines and policies


• Document knowledge in the form of solution articles

Qualifications and Experience

• Must reside in Lagos


• Must be innovative and possess problem solving skills


• Ability to work in a fast paced environment


• Bachelor’s Degree in Social sciences, Business Administration, Marketing or a related field.


• Minimum of 2 years of experience in a customer service or related role.