• Application Deadline:
• Position: Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Abuja




• Job Field Administration / Secretarial 
  
  

Job Details

• Improve operational systems, processes, and policies in alignment with the company’s mission 


• Define, monitor, and challenge store managers on key sales and service indicators 


• Coach and supervise store managers to improve sales and management skills, proposing corrective actions when necessary 


• Control costs through careful supplier and contract management 


• Monitor and report store KPIs to management, offering suggestions for improvements 


• Maintain relationships with local authorities and organizations at the head office 


• Collaborate with Sales Trainers to define and implement training plans 


• Ensure Store Managers focus on visual merchandising 


• Monitor back-office processes, stock management, and compliance with company guidelines 


• Manage customer complaints and ensure prompt resolution 


• Stay informed of market trends and provide recommendations for product development 


• Analyze sales and revenue reports, making forecasts and monitoring stock levels within budget 


• Contribute to long-term operational excellence and strategic planning 


• Provide periodic reports to management and liaise with legal counsel on legal matters •     Oversee organizational insurance policies