• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Job Description

• The Customer Service Representative (CSR) provides exceptional support to customers by addressing inquiries, resolving complaints, and ensuring satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.


• Resolve complaints.


• Maintain accurate customer records.


• Collaborate with teams to address customer issues.


• Meet performance metrics for response time and satisfaction.

Skills / Qualifications

• Previous experience in customer service.


• Strong communication skills, both written and verbal.


• Proficiency in using customer relationship management (CRM) software and basic computer applications.


• Ability to multitask, prioritize, and manage time effectively.


• Must be able to work Monday-Saturday.


• Lives in or near Lekki for easy commute.


• Female only.