• Application Deadline:
• Position: Reservations Ticketing Agent



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Travels & Tours 
  
  

Responsibilities:

• Assisting and advising customers who may be choosing from a variety of travel options.


• Making reservations for customers based on their various requirements and budgetary allowances.


• Checking the availability of accommodation or transportation on the customers’ desired travel dates.


• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.


• Processing payments and sending confirmation details to customers.


• Sorting out any issues that may arise with bookings or reservations.


• Selling and promoting reservation services.


• Answering any questions customers might have about the reservation process.


• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.


• Providing support to customers who may need to amend or cancel a reservation.


• Providing quotations on tour packages to customers.

Requirements:

• B.Sc /HND.


• Certified travel associate (CTA) or certified travel counselor (CTC), preferred.


• IATA International Travel & Tourism + EBT Training Program or any other certification in travel and tourism.


• Experience working in sales or public relations, preferably in the hospitality or travel industries.


• Proficiency with Local and International Ticketing Software


• Excellent knowledge of travelling software (computer reservations systems, GDS systems and e-travel).


• Practical experience with Amadeus, and Galileo platforms.


• Customer-service experience.


• Excellent written and verbal communication skills.


• Multi-tasking and time-management skills, with the ability to prioritize tasks.


• Proficient in Microsoft Office suite.


• Data entry experience.