• Application Deadline: Thu, 18 Aug 2022 00:00:00 GMT
• Position: Head of Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 8 years


• Location Lagos


• Job Field Logistics 
  

Passenger Transport Manager Duties and Responsibilities

• Your duties and responsibilities as the Head Of Operations are listed below, but not limited to:


• Advise on policy and strategic developments goals for growth and examine business decisions (pricing policy, level of service provision, timetable changes) to assess their impact on passengers and company income.


• Develop and Implement procedures to efficiently administrate passenger and cargo transportation operations, prepare transportation schedules and plan routes.


• Manage and coordinate the movement of passengers and their goods.


• Market passenger services to encourage greater passenger use of particular routes and service offerings;


• Meeting passengers and customers to deal with complaints and areas of concern;


• Conducting and Analyzing results of surveys on passenger/customer satisfaction and starting new projects to improve performance;


• Making sure that transport services are available to all through social inclusion initiatives;


• Using IT systems for tasks such as timetabling and managing usage flows.


• Liaising and negotiating with different stakeholders including Transport planning/ Regulatory authorities at all tiers of government, residents, councilors/politicians, developers and transport providers etc;


• Identifying existing and possible future transport problems, developing transport models and investigating the feasibility of alternative routes, equipment types and models as well as other viable means of transport;


• Liaising with passenger watchdogs and other professional bodies;


• Ensure employees are motivated and productive;


• Ensuring that all operations are carried out in accordance with laws and regulations, particularly relating to health and safety;


• Managing and supervising staff, organising work shift and coordinating staff training;


• Negotiating and managing contracts and developing new business opportunities whenever possible;


• Making sure the transport operation meets its performance and safety targets, monitoring it and reporting to Senior Management/Managing Director;


• Writing clear reports and presenting options and recommendations to clients and senior management/Managing Director;


• Minimizing disruption and resolving any unscheduled delays, having to make decisions in difficult situations;


• Assess and identify new opportunities for growth in current and prospective markets.


• Develop and implement systems to record, file and store information pertaining to client enquiries.


• Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.


• Receive and review feedback from customers and follow up to ensure customer satisfaction.


• Plan and prepare monthly/annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions. Follow up closely during implementation.


• Ensure staff are properly dressed at all times – including but not limited to the required uniforms where necessary

Requirements

Educational Qualification:

• HND/B.Sc in Administration, transport management or related discipline.


• Minimum of 8 years of cognate experience in a similar role within the transportation industry.


• Smart, energetic and honest person.


• Ability to work under pressure and meet deadlines.