The prospective role holder will be responsible for managing the activities and supervising the daily operations of branch operations manager (BOMs) in a particular cluster/area/region. The Area Operations Manager ensures that each branch manager is well-supervised to drive branch profitability, manage daily operations and escalations where necessary.
Key Accountabilities
Ensure area operations are carried on in an appropriate, cost-effective, and efficient manner.
Improve operational management systems, processes, and best practices.
Ensures area processes remain legally compliant.
Formulate and execute area operational objectives.
Examine financial data and use them to improve profitability.
Ensure all targets of the area/region are met.
Perform quality controls and monitoring activities.
Provide support on branch escalations where necessary
Supervise and mentor staff in the assigned region/cluster
Drive team engagement, development and motivation
Proactively support Branch Managers in project management and execution e.g. Marketing initiatives
Proactively track branch progress on assigned tasks and company-wide initiatives.