• Application Deadline:
• Position: Client Experience and Growth Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 5 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Responsibilities

• Develop and maintain strong relationships with clients.


• Act as the main point of contact for client inquiries, requests, and feedback.


• Understand clients' objectives and collaborate with the marketing team to develop and implement effective marketing strategies.


• Provide regular updates to clients on project progress and results.


• Experience in generating business leads and closing the deal.


• Manage client expectations and address any issues or concerns promptly and professionally.


• Ensure client satisfaction and seek opportunities for account growth and upselling.


• Assist in preparing reports, presentations, and proposals for clients.


• Stay informed about industry trends and developments to provide valuable insights to clients.


• Reach out to prospects via email, phone, and LinkedIn to educate them on our agency's services and sourcing new sales opportunities through inbound lead follow-up.


• Working with the ATL, BTL, and Digital team, developing creative direction and experiential engagement ideas to meet clients' objectives.

Requirements / Experience

• HND / B.Sc Degree in Marketing, Business Administration or a related field


• 2 - 5 years relevant work experience.


• Female candidates only.


• Experience working in an advertising agency is very key.


• Female candidates are advised to apply only.


• Proven experience in client service or account management roles.


• Strong leadership and team management skills.


• Exceptional communication and interpersonal skills.


• Problem-solving and conflict-resolution abilities.


• Customer-centric mindset and a dedication to client satisfaction.


• Excellent organizational and time management skills.


• Networking skills


• Excellent analytical skills and the ability to do market research.