• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Essential Duties and Responsibilities

• Contact potential or existing customers to inform them about products or services offered by the company.


• Utilize various dialing techniques (cold calling, warm calling, etc.) to reach potential clients.


• Qualify leads by assessing customer interest, needs, and budget.


• Gather and record customer information accurately in CRM systems.


• Persuade potential customers to purchase goods or services, highlighting the value proposition and addressing customer concerns.


• Answer customer questions about products or services, pricing, and promotions.


• Handle customer objections and complaints effectively and professionally.


• Schedule appointments for sales representatives to meet with qualified leads.


• Meet daily, weekly, and monthly sales targets and quotas.


• Track and analyze sales performance data.


• Prepare regular reports on sales activities, leads generated, and conversion rates.


• Market Knowledge & Stay updated on industry trends, competitor activities, and market dynamics within Nigeria.


• Adhere to all relevant Nigerian telemarketing regulations and data privacy laws.

Qualifications

• Bachelors degree in any reputable course but degree in Finance, Accounting, etc. will be an added advantage with a minimum of 2.2.


• 1-2 years of experience in telemarketing, sales, or customer service preferred.


• Fluency in English and at least one other Nigerian language (e.g., Yoruba, Igbo, Hausa) is highly


• Females Preferrably.

Advantageous:

• Demonstrable knowledge of sales techniques and customer relationship management principles.

Skills:

• Excellent verbal and written communication skills in English and other relevant languages.


• Strong interpersonal and relationship-building skills.


• Ability to effectively persuade and negotiate with potential customers.


• Active listening skills to understand customer needs and concerns.


• Professional phone etiquette and clear, concise communication.


• Excellent customer service orientation and problem-solving skills.


• Proficiency in using CRM software, telephony systems, and other relevant sales tools.


• Ability to handle rejection and maintain a positive attitude.