• Application Deadline:
• Position: Customer Service Assistant



• Job Type Full Time



• Qualification OND , Secondary School (SSCE)



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Job Role

• Ensuring accurate weights of baggage at the check-in desks are captured and processed


• Recording and storing of unclaimed Green Africa tagged baggage at the Arrival hall in the store


• Assisting customers with their luggage and directing customers with baggage irregularities (such as lost or damaged) to the Duty Officer


• Advising and assisting customers on how to process payment for their excess baggage


• Ensuring baggage is properly tagged with destination details before conveying the baggage to the Baggage Screening Point


• Ensuring that baggage is in good condition before acceptance. Any noticed damaged bag should be handled in line with Green Africa policy


• Recording and processing all Company Materials (COMATs) and RUSH bags accordingly either on a departing or an arriving flight


• Prompt identification and assistance of customers with special needs (eg Wheelchair customers, Expectant mothers, Mothers with infant, Group travellers etc) before approaching the Check-in desk


• Ensuring that no baggage is left unattended to within the check-in area. Also, checks for suspicious baggage and adheres to security procedures and weight limits before tagging such bags


• Coordinating with the Check-in officers and the Turnaround Coordinators to track unloaded baggage

Qualifications

• OND/SSCE


• Exceptional Communication and Interpersonal skills


• High- level numeracy skills


• Strong ability to pay attention to detail.