A receptionist's job is togreet visitors and customers, answer questions, and provide general administrative support.Receptionists may work in offices, hotels, restaurants, or other facilities.
Responsibilities
Welcoming visitors:Greet visitors and customers, and make a good first impression
Answering questions:Answer questions in person, by phone, or online
Managing appointments:Schedule meetings, reservations, and appointments
Handling correspondence:Handle office mail, faxes, and other correspondence
Maintaining records:Keep office records up to date
Providing assistance:Provide assistance, advice, and direction to visitors, customers, and staff
Managing supplies:Maintain office supplies
Performing clerical tasks:Perform clerical tasks like transcribing, filing, and faxing
Following rules:Follow hotel rules and regulations
Skills
Customer service:Provide excellent customer service and build relationships
Multitasking:Be able to multitask and perform multiple tasks
Organizational skills:Be organized and able to manage work documents and logistics
Technical skills:Be tech-savvy and able to use industry software
Emotional intelligence:Have high emotional intelligence