Job Description
Job Summary:
We are seeking a Parking Compliance Officer to join our team. The successful candidate will be responsible for managing parking compliance, maintaining order in on-street and off-street parking, and providing excellent customer service.
Key Responsibilities:
- Assist drivers with parking and collect parking fees
- Maintain order and safety in parking areas
- Provide information and answer questions from the public
- Liaise with customers and stakeholders to ensure efficient use of parking facilities
- Collect and record data for performance metrics and analysis
- Ensure compliance with legal and regulatory requirements
- Observes and reports conditions that might be dangerous to the public
- Maintain a high level of customer service and professionalism
- Assist the Supervisors to ensure secure collection of revenue and reconciliation, as necessary.
- Politely and courteously communicate with clients and other stakeholders.
- Ensure compliance with legal and regulatory requirements.
- Be uptodate, and ensure compliance with Health, Safety, and Environment (HSE) rules, regulations and standards.
- Selftraining and selfdevelopment is encouraged for all staff to improve their performance and ensure adherence to company policies and procedures.
- May assist in making emergency repairs when conditions warrant them (i.e., change tire, jump start car, etc.).
Requirements:
- Higher Secondary School Certificate or equivalent
- Integrity, dedication, and honesty
- Proven experience in customer facing environment or related role
- Strong customer service skills and ability to manage customer expectations
- Safety conscious and aware of potential hazards
- Ability to work under pressure and meet deadlines
- Capable of handling cash and operating Microsoft Office software
Working Conditions:
- Work across all departments within the organization
- Protect the interests of the company at all times
- Work in a fastpacked public service environment
- Be alert and tactful with physical demands commensurate with the position
Salary: N50,000 - N60,000 monthly