Job Description
UNIT: TECHNICAL SCB
JOB SUMMARY
Our client is seeking for an experienced CLS Manager that will be responsible for managing cable landing station and its operations.
RESPONSIBILITIES
- The CLS Manager will be responsible to undertake all aspects of daily operations and routine maintenance activity associated with the companies international submarine cable and associated extension network. This includes:
- Operate and maintain the companies cable station equipment and the services equipment locatedwithin the building in accordance with the equipment supplier’s recommended operation and maintenance procedures.
- Operate & maintain the companies stationequipment which includes, but not limitedto, the following categories of equipment:
- Power FeedingEquipment (PFE)
- Submarine Line Terminal Equipment(SLTE)
- Cable System Management Systems(NMS).
- Cable Stationservices equipment which includes,but not limited to, the following categories of equipment:
- DC powersystems and associated batteries
- Standby AC power supply systems (generators)
- Uninterruptable powersupply systems (UPS)
- HVAC equipment
- Security systems2.
- Fault investigation and rectification work as required and under the direction of the NOC.
- Minimize the duration of repair operations and providing clear definition of responsibilities for repair management.
- Developing maintenance service KPIs.
- Ensuring timelycommunication of fault information, investigation reports and remedialaction activities.
KEY PERFORMANCE INDICATOR AND DELIVERABLES
- Maintain and improve Service SLA/KPI as agreed (Uptime, MTTR).
- Process owner (Incident Management &, Change management).
- Minimize Customer escalations.
- Develop Automation as required.
- Station facilities and power management like Generators, UPS, Air conditions, FM 200 fire fighting system, camera, and access.
EDUCATION, QUALIFICATION AND EXPERIENCE
- Bachelor of Engineering Degree (Communication, Electronics, or related fields).
- Minimum 12 years’ experience in Telecom/Service provider Network Operations Centre.
SKILLS AND COMPETENCIES
- NMS Analysis, Automation and Reporting.
- Customer Escalations management.
- Stakeholder Management.