• Application Deadline:
• Position: Customer Care Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Responsibilities

• Provide clients with information of goods and services.


• Receive customer’s complaints and questions.


• Take clients' orders, process production, material specification and give delivery reports.


• Raise request for materials needed as approved with clients from vendors and as well communicated to the report line.


• Maintain a positive, empathetic, and professional attitude towards customers at all times.


• Work with the Operations team, Design team, and installers to see to completion of projects.


• Keep records of customer’s data, interactions, transactions, comments, and complaints.


• Recommend potential products or services to management by collecting customer information and analyzing customer needs


• Provide feedbacks and progress reports to clients on project processes.


• Ensure projects are completed, schedule walk through with client & endorsement of completion forms.


• Ensure customer satisfaction and provide professional customer support.


• Prepare product or service reports by collecting and analyzing customer information


• Generate sales leads


• Build sustainable relationships of trust through open and interactive communication


• Meet personal/team sales targets and call handling quotas


• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.