• Application Deadline:
• Position: Edtech Product Support Associate



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Product Management 
  
  

Job Description

• The Edtech Product Support Associate plays an integral role in strengthening the Edtech Ecosystem by supporting the effective adoption of edtech solutions.


• This individual will work with the education team to implement large-scale onboarding initiatives, ensure quality assurance of products, and curate enablers that drive product adoption.


• The Edtech Product Support Associate is a self-starter, passionate about improving global access to education, and committed to understanding systems that enhance the adoption of edtech solutions.

Key Responsibilities

Edtech Product Adoption Support:

• Develop and document various use cases for edtech solutions, aligning with the needs of target user groups (students, teachers, parents, administrators). 


• Support edtech companies in refining their value proposition based on user engageme and adoption data. 


• Collaborate with the education team to develop adoption strategies tailored to differe school systems. 

Quality Assurance and Testing:

• Conduct micro-testing exercises to assess product usability, accessibility, and effectivene in real educational settings. 


• Organize and execute product demos and showcases for educators and other stakeholders. 


• Gather user feedback and relay actionable insights to edtech providers for continuous product improvement. 

Edtech Ecosystem Adoption Enablers Curation and Management:

• Identify and engage key stakeholders (School Groups, NGOs, governments, entrepreneurs, OEMs, Telcos) to drive product adoption. 


• Design and execute training programs to equip educators with the knowledge and skills to integrate edtech into teaching and learning. 

Reporting and Insights Generation:

• Develop periodic reports with data-driven insights on edtech solution adoption and effectivenes 


• Track and analyse key adoption metrics to refine engagement and onboarding strategie


• Maintain accurate documentation of testing outcomes, stakeholder feedback, and user engagement insights.

Qualifications

The successful candidate will have the following experience/skills: 

• Bachelor’s Degree in Education, Educational Technology, or Marketing 


• Experience working in education, Edtech, Product management or Growth and Partnership Management. 


• Strong understanding of technology adoption frameworks. 


• Excellent communication and stakeholder management skills. 


• Analytical mindset with the ability to translate feedback into actionable recommendations.


• Self-motivated, detail-oriented, and able to work in a fast-paced environment.


• Ability to manage resources, timelines, and deliverables in a structured and effecti manner. 

Additional Information:

• This position is an exciting opportunity for an individual looking to make a tangible impact in edtech adoption, ensuring that technology enhances learning outcomes and reaches the communities that need it most.