• Application Deadline:
• Position: Business Manager - Diagnostic Services



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Abuja




• Job Field Administration / Secretarial  , Medical / Healthcare 
  
  

Job Purpose:

Administrative Support:

• Manage schedules, appointments, and meetings for department staff.


• Prepare and distribute meeting agendas, minutes, and other relevant documentation.


• Handle incoming calls and emails, responding to inquiries and directing them appropriately.


• Maintain accurate records and documentation, including patient records, service logs, and inventory records.


• Prepare reports and presentations as required.

Operational Support:

• Assist with the day-to-day operations of the diagnostic services department.


• Coordinate with other departments within the health facility to ensure smooth service delivery.


• Manage inventory of supplies and equipment for the department.


• Assist with the procurement of supplies and equipment as needed.


• Maintain a clean and organized work environment.

Customer Service:

• Provide excellent customer service to patients, visitors, and other stakeholders.


• Address patient inquiries and concerns promptly and professionally.


• Assist patients with scheduling appointments and navigating the diagnostic services process.


• Ensure a positive and welcoming experience for all patients.


• Always maintain confidentiality of patient information.

Qualifications

Educational Requirements:

• Bachelor’s degree in business administration, Healthcare Administration, or a related field is preferred.

Professional Requirements:

• Certification in Medical Office Administration or a related field is a plus.

Experience Requirements:

• 2 years+ of experience in an administrative or customer service role, preferably in a healthcare setting.

Knowledge Requirements:

• Basic understanding of medical terminology.


• Knowledge of healthcare regulations and best practices.


• Familiarity with medical office procedures and protocols.


• Knowledge of customer service principles and techniques.


• Basic understanding of office equipment and software.

Skill Requirements:

• Excellent written and verbal communication skills. Strong interpersonal and customer service skills.


• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.


• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant software applications.


• Accuracy and speed in data entry and data management.


• Excellent customer service orientation with the ability to handle patient inquiries and concerns professionally and empathetically.

Personal Abilities:

• Ability to empathize with patients and their families.


• Shares the AMCE’s vision.


• Meticulous attention to detail in all aspects of patient care.


• Ability to manage stress and work under pressure.


• Ability to adapt to changing circumstances and unexpected challenges.


• Commitment to continuous learning and professional development.


• Proactive and results-oriented approach to work.


• Strong teamwork and collaboration skills.


• Ability to maintain confidentiality of patient information.