Job Description
Job Summary
- The HR Manger is responsible for overseeing all aspects of human resources practices and processes within the organization.
- The role ensures the proper implementation of HR policies, promotes employee engagement, and fosters a productive and healthy work environment.
- The HR Manager serves as a key strategic partner to senior management, ensuring that HR strategies align with overall business objectives.
- The HR Manager will report to the Managing Director (MD) with a dotted line reporting relationship to the General Manager (GM)
Responsibilities
Recruitment & Onboarding:
- Develop and implement recruitment strategies to attract high-quality candidates.
- Manage the full recruitment cycle, including job postings, schedule interviews, and organize the selection and placement of staff.
- Conduct onboarding program for new staff to ensure smooth integration into the company culture and processes.
- Maintain a talent pipeline for future staffing needs.
Employee Relations & Conflict Resolution:
- Maintain a talent pipeline for future staffing needs
- Serve as a point of contact for employees, addressing grievances and concerns professionally.
- Mediate and resolve conflicts between employees and management,ensuring fair and consistent treatment.
- Promote a positive workplace culture that encourages open communication and employee well-being.
Performance Management:
- Oversee the development and implementation of performance evaluation systems.
- Provide guidance and support to managers and employees on performance improvement plans.
- Monitor employee progress and ensure that under-performance is addressed effectively.
Compensation & Benefits Management:
- Design and manage competitive compensation packages and employee benefits programs.
- Regularly review salary structures, making recommendations based on market trends and organizational objectives.
- Ensure compliance with labor laws and regulations regarding compensation.
Learning & Development:
- Identify training needs across the organization and develop and conduct training programs training that enhance employee skills.
- Organize workshops, seminars, and mentorship opportunities for employees.
- Foster a learning culture by promoting professional development and career growth.
Compliance & Legal:
- Ensure that the company complies with all labor laws, including health and safety regulations, anti - discrimination policies, and employment standards.
- Update and maintain employee handbooks and HR policies, ensuring they reflect current legal requirements.
- Manage employee records and ensure data privacy is upheld in accordance with company policy and local laws.
HR Policy Development & Implementation:
- Develop and implement HR policies that promote a healthy and productive work environment.
- Communicate Management /HR policies effectively to all employees and ensure consistent enforcement.
- Regularly review and update policies in response to new laws, regulations, or business needs.
Employee Engagement & Retention:
- Develop strategies to improve employee morale and engagement, including reward programs, wellness initiatives, and social activities.
- Monitor employee turnover and implement retention strategies to reduce attrition.
- Conduct exit interviews and provide analysis on employee turnover trends.
HR Analytics & Reporting:
- Analyze HR metrics (e.g., turnover rates, absenteeism, and employee satisfaction) and prepare reports for senior management.
- Make data-driven recommendations to improve HR practices and business outcomes.
- Track and report key HR performance indicators.
Requirements
- Leadership and decision-making skills.
- 4-5 years in retail, having worked with a minimum of 100 staff at a time.
- Conflict resolution and mediation.
- Strategic thinking and business acumen.
- Attention to detail and strong organizational skills.
- Ability to work under pressure and manage multiple priorities.
- High emotional intelligence and interpersonal skills.
Work Environment:
- The HR Manager may need to work extended hours during peak periods or in response to urgent situations