• Application Deadline:
• Position: Customer Service Agent (Hausa)



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 year



• Location Lagos




• Job Field Art / Crafts / Languages  , Customer Care 
  
  

Job Summary

• We are looking for smart and active Hausa-speaking customer service agents to join our team.


• The ideal candidate loves talking to people, is customer-centric, and proactively solves issues.


• You will be responsible for converting prospects to buying customers, managing customer accounts, and providing solutions to customer issues.

Responsibilities

• Communicate with customers via phone, email, and chat


• Provide knowledgeable answers to questions about the product, pricing, and availability


• Work with internal departments to meet customer's needs


• Data entry in various platforms


• Keep records of customer interactions and transactions


• Record details of inquiries, comments, and complaints


• Record details of actions taken


• Follow up on customer interactions


• Provide feedback on the efficiency of the customer service process

Qualifications

• Minimum OND, HND, BSc in any related course


• Must be very fluent in speaking the Hausa language


• At least 1 year of relevant work experience


• Excellent phone etiquette and excellent verbal, written, and interpersonal skills


• Ability to multi-task, organize, and prioritize work


• Knowledge of customer service principles and practices


• Knowledge of relevant computer applications


• Knowledge of social media platforms


• Knowledge of administrative procedures


• Numeric, oral, and written language applications


• Must live within Ogba, Ojota, Ojodu, Agege, and Ikeja environs.

Benefits of Working with Beebeejump

• A great place to learn, and get trained


• Amazing and talented teammates to work with


• Structured work environment


• As a customer service agent you get to earn more incentives, outside your monthly pay.