• Application Deadline: Mon, 3 Mar 2025 00:00:00 GMT
• Position: Customer Care Supervisor



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Job Details

• Answer incoming calls and respond to customer emails.


• Manage and resolve customer complaints effectively.


• Identify issues and escalate them to supervisors when necessary.


• Provide customers with information about products and services.


• Route calls to the appropriate resources as needed.


• Document all call details according to standard operating procedures.


• Follow up on customer calls when required.


• Complete call logs and reports accurately.


• Perform other assigned duties as needed.


• Ensure efficient use of resources and minimize environmental pollution while carrying out responsibilities.


• Maintain effective safety management practices.


• Sustain quality systems management.


• Contribute to the implementation of sustainable continuous improvement systems

Qualification

• Knowledge of customer service practices and principles.


• Excellent data entry and typing skills.


• Excellent listening skills, along with strong verbal and written communication abilities. communication skills.


• Ability to handle stressful situations appropriately.


• Computer Literate.


• Relevant degree in any discipline.