• Application Deadline:
• Position: IT User Support Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field ICT / Computer 
  

The Role

You will be responsible for:

• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.


• Ensuring all standards and procedures are followed and maintained.


• Answering queries and resolving issue relating to usage of standard applications and IT services.


• Providing monthly help desk reports.

Ideal Profile

Skills Required:

• You possess a Degree / Diploma in Computer Science, Engineering or related field.


• You have at least 2 years experience, ideally within a Helpdesk / Technical Support / User support role.


• You have excellent communication and interpersonal skills.


• You are familiar with any of Android OS, IOS OS, Windows Mobile, Windows Phone, Windows, VM, UNIX and LINUX (Redhat, UBUNTU) operating systems.


• Good knowledge of any of Oracle DB, MySQL and Microsoft SQL databases.


• You possess any of CompTIA Network+, CCNA/CCNP (Cisco Certified Network) and ITIL certifications.


• You possess strong analytical skills and are comfortable dealing with numerical data


• You are a strong team player who can manage multiple stakeholders


• You are a strong networker & relationship builder.

Salary

NGN 1,440,000 - 1,800,000 / Annum

What's on Offer?

• Leadership Role


• Work alongside & learn from best in class talent


• Excellent career development opportunities