• Application Deadline: Fri, 14 Feb 2025 00:00:00 GMT
• Position: Account Management



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  




• Salary Range ₦150,000 - ₦200,000/month
  
  

Summary of Responsibilities:

Client Relationship management:

• Build trust-based relationships with B2B clients, acting as their primary point of contact.


• Understand clients’ goals and challenges to provide tailored solutions.

Account Growth & Retention:

• Identify and pursue upselling, cross-selling, and expansion opportunities within accounts.


• Develop strategic account plans to maximize clients’ value and ensure success, outlining key goals and growth strategies.


• Monitor and manage contract renewals, negotiating terms to maximize client and business value.

Client Advocacy & Collaboration:

• Advocate for client needs within their internal teams (e.g., product, operations, customer support to address client needs.


• Share insights and best practices with clients to optimize their use of the company’s services.


• Lead client onboarding processes, ensuring smooth transition and adoption of solutions.

Onboarding & Project management:

• Manage client projects such as service expansions or new solution integrations, aligning timelines and deliverables with client expectations.

Reporting & Insights:

• Track key account metrics (satisfaction, growth, retention) and prepare regular client reports.


• Prepare presentations trends and actionable recommendations to clients and internal stakeholders.

Strategic development and Enablement:

• Analyze market trends and client data to identify new opportunities for electric mobility solutions.


• Develop and deliver training workshops to support clients in adopting the company’s infrastructure

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.


• 3–5 years of experience in account management, customer success, or business development (B2B focus preferred).


• Proven ability to manage and grow client relationships while driving retention and satisfaction.


• Strong interpersonal and communication skills to engage with diverse client profiles.


• Highly organized and detail-oriented, with the ability to manage multiple accounts and projects simultaneously.


• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and data analysis is a plus.


• Knowledge of the electric mobility or logistics industry is highly valued but not mandatory.


• A proactive, problem-solving mindset with strong collaboration skills.