• Application Deadline: Wed, 12 Feb 2025 00:00:00 GMT
• Position: Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• City Ketu




• Job Field Administration / Secretarial 
  
  

Job Summary

• The Operations Manager will oversee the daily activities of the travel company, ensuring efficient service delivery, customer satisfaction, and smooth coordination of travel operations.


• The role involves managing bookings, coordinating with partners, optimizing processes, and leading the operations team.

Responsibilities

• Oversee and manage daily travel operations, including ticketing, tour packages, and logistics.


• Ensure seamless coordination between travel agents, vendors, and clients.


• Monitor customer service delivery and resolve operational issues promptly.


• Develop and implement efficient workflows to improve service quality and efficiency.


• Ensure compliance with industry regulations and company policies.


• Track and analyze operational performance, identifying areas for improvement.


• Manage and mentor operations staff to enhance productivity.


• Collaborate with marketing and sales teams to support business growth.

Requirements

• BSc/HND in Business Administration, Hospitality, Tourism, or a related field.


• 3 - 5 years of experience in travel, tourism, or operations management.


• Strong leadership and organizational skills.


• Knowledge of travel booking systems and industry trends.


• Excellent problem-solving and decision-making abilities.


• Strong communication and interpersonal skills.