• Application Deadline:
• Position: Head, Operations



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Abuja




• Job Field Administration / Secretarial 
  
  

Scope of the Role

• The Head of Operations is responsible for the overall operations of the microfinance bank, including cash management, loan processing and disbursement, customer service, risk management, and compliance with regulations.


• They oversee the work of the operations team and develop and implement policies and procedures to ensure the smooth and efficient operation of the bank.


• They also work with the management team to set strategic goals and objectives for the bank.

Specific Responsibilities

• Assist with internal, external, and regulatory audits and examinations


• Oversee the overall operations of the microfinance bank, including cash management, loan processing and disbursement, customer service, risk management, and compliance with regulations.


• Responsible for effectiveness and efficiency of the branches, team development, team morale, and implementation of micro-finance code of conduct at the various levels of operations.


• Develop strategies to minimize customer complaints and suggest ways of managing the public image of the Company.


• Liaise with the Financial Controller to ensure timely preparations of annual budget, quarterly budget review, forecasts, and business plans.


• Develop business relationships with potential customers as well as existing customers with the view to strengthening the Company’s customer relationship base.


• Analyze the business environment and make recommendations on the development of new products and enhance existing products to grow the Company’s customer base and outreach


• Provide advice on all operation issues to the report person.


• Appraise the operational system in place and monitor the implementation of the Company’s operation manuals, making appropriate recommendations regarding the need for change.


• Responsible for delivering budget results of all Branches.


• Co-ordinate the activities of all branches and handle all operation issues including computerization, change management, and balancing of books.


• Visit branches regularly to ensure operations are running smoothly.


• Provide on-the-job training to all department staff, including new recruits and existing staff.


• Any other duties and responsibilities that may be assigned from time to meet the objectives of the Company.


• Other duties as assigned by the Managing Director

Technical Knowledge / Minimum Requirement

• A minimum of first degree or its equivalent in any discipline (additional qualification in any business-related discipline would be an advantage).


• Evidence that the candidate possesses proven skills and competencies in practical microfinance banking has undergone the Microfinance Certification Programme and obtained a Certificate in Microfinance Banking issued by the Chartered Institute of Bankers of Nigeria (CIBN).


• A minimum of 5 years post-graduation experience out of which, at least, 4 must have been in the financial services industry and at least, 2 at the senior management level.


• Have proven operational experience in a FinTech or financial institution


• Demonstrate professional maturity and leadership skills with strong interpersonal and networking skills


• Possess experience in innovative payment mechanisms and understand FinTech laws and regulations in Nigeria


• Excel in working relationships with the banks and regulators


• Possess high level of trust to drive best practices with minimal supervision


• Have outstanding project management and leadership skills


• Have a strong business acumen and problem-solving ability


• Possess excellent analytical skills, in-depth understanding of business models.


• Strong knowledge of Fintech/Start-ups ecosystem.


• Good understanding of CBN/NIDC and other regulatory landscape.


• Deep knowledge of retail banking operations, retail products and commercialisation.