• Application Deadline: Tue, 11 Feb 2025 00:00:00 GMT
• Position: Business Managers -All Locations



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 10 years



• Location Nigeria




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Description

To plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities

Increase Revenue earning customer net additions – Prepaid & Postpaid:

• Identify and formulate state sales strategies to help Drive gross additions.


• Supervise health of acquisitions, compliance on activations.


• Oversee activating connections as per the stipulated turnaround times.

Increase Revenue from the State:

• Meet the Revenue targets for Prepaid and Postpaid in the State.


• Focus on revenue growth through Data and Smartphone growth.


• Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers.

Expand distribution Width and Depth:

• Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents.


• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets.


• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets.

Network Coverage & Quality:

• Network Optimization.


• New Sites ROI and deployment.


• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state.

Deliver Showroom Experience:

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores. 


• Ensure showroom employees are up skilled in industry training and certifications for the role.


• Ensure provision of standard Infrastructure at state showrooms.

Achieve Employee Engagement scores in line with the Engagement target for the State Business area:

• Continuously motivating the front line employees through leadership by examples.


• Implement all action plans that will address hygiene issues etc. from engagement survey.

Qualifications

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses. 


• Relevant experience in Telecom industry is desirable.


• Bachelor’s degree in Management or related Social Sciences.


• Masters in Business Administration would be preferred additional qualification.


• Result Orientation .


• Great problem-solving skills.


• Good communications skills.


• Good interpersonal skills.


• Customer centric 


• Sound understanding of Sales systems and Process 


• Creative self starter.