• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Abuja




• Job Field Customer Care 
  
  

Mshel Homes Limited is seeking a Customer Service Representative (CSR) to provide excellent customer support and ensure a seamless experience for clients. The ideal candidate will be responsible for handling inquiries, resolving complaints, managing client relationships, and ensuring high customer satisfaction.

Key Responsibilities:

• Act as the first point of contact for customers, handling inquiries via phone, email, and in-person interactions.


• Provide accurate information about Mshel Homes’ real estate offerings, services, and policies.


• Assist clients with property-related concerns, ensuring prompt resolution of complaints.


• Maintain detailed and up-to-date customer records in the CRM system.


• Manage client relationships by proactively engaging with customers and addressing their needs.


• Follow up with clients after property visits or transactions to ensure satisfaction and foster long-term business relationships.


• Coordinate customer onboarding, ensuring smooth property purchases, lease agreements, or service engagements.


• Work closely with the sales and marketing teams to understand client preferences and suggest suitable real estate options.


• Develop strategies to enhance client retention, ensuring repeat business and referrals.


• Gather customer feedback and provide reports to management for service improvement.


• Support the sales team by guiding potential buyers through the initial inquiry stages.


• Ensure a high level of professionalism and customer satisfaction in all interactions.

Key Requirements:

• Minimum of HND/BSc in Business Administration, Marketing, or a related field.


• Proven experience as a Customer Service Representative or similar role, preferably in the real estate sector.


• Strong communication, problem-solving, and interpersonal skills.


• Experience in client relationship management, customer engagement, and retention strategies.


• Ability to handle customer complaints professionally and efficiently.


• Proficiency in Microsoft Office Suite and CRM software.


• A customer-centric mindset with excellent listening skills.


• Ability to multitask and work under pressure.

Benefits:

• Competitive salary and performance-based incentives.


• Career growth and professional development opportunities.


• A supportive and collaborative work environment.