• Application Deadline:
• Position: Head of Operations



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Ikeja




• Job Field Administration / Secretarial 
  
  

Job Duties/ Responsibilities/ Accountabilities:

• Coordinate, drive, manage and monitor the activities of various operational units in the warehouse (inbound, inventory, order processing, returns & outbound).


• Plan scalable activities which guide against loss/damage/theft of stock at every given time by conducting periodic and cycle counts.


• Manage the accountability of stock & orders at every level, through accurate inbounding and put-away process.


• Develop and implement warehouse policies to ensure seamless operations and constant improvement in operations deliverables


• Develop and implement warehouse operations system improvements by analyzing and managing process work flow, space requirements, and equipment layout.


• Manage and drive cross-functional correspondence between the warehouse and other departments of the Konga business


• Drive and accomplish warehouse operations human resource objectives by recruiting, communicating job expectations, appraising, and reviewing job contributions.


• Drive and manage warehouse changes for quick adoption of new processes and technologies by sharing knowledge and guidance through constant training on WMS

PERFORMANCE INDICATORS

Key Performance Indicators/ Performance Goals:

• % warehouse recorded damage/loss against total loss of the business


• % of cancellation exceptions through efficient order to ship processing throughput


• % of monthly shipped to delivered within SLA at end of the month


• % of recorded process exceptions during order processing


• % of improved monthly stock variances

Key Deliverables:

• Warehouse daily throughput


• Stock & order accuracy


• Stock/order process efficiency and productivity


• Staff performance and competence evaluation

KNOWLEDGE/EXPERIENCE

• Ability to manage a team


• Good listening skills


• Written communication


• Accurate Information


• Good Communication skills


• Good problem-solving skills


• Knowledge of Microsoft Office


• Customer Service


• Ability to multi-task


• Accurate documentation