• Application Deadline:
• Position: Customer Service Officer, Export Documentation



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Rivers




• Job Field Customer Care 
  
  

About the Job

• The holder of this position is responsible for ensuring correct bills are issued and customers invoiced are timeously sent.  Knowledge of Hapag-Lloyd products and ensuring customer requirements are met. 

Your Tasks

• Receive shipping instruction directly or via EDI /QSC


• Create Maritime Transport Documents and assign transport parties/QSC


• Retrieve Revenues and cross check with sales department /QSC


• Create prepaid invoices


• Liaise with Operations for confirmation of Loaded containers


• Release Maritime Transport Documents and Invoices


• Supply authorities with manifest data


• Transmit manifest to all relevant Customs & NPA


• Handle customs Clearance


• Clarify all customer queries


• Provide customers with shipping details


• Communicate with customer in case of exception handling of shipments


• Handling and execution of internal security requirements


• Customers deadline 24 hours prior loading


• Invoicing completeness 2 days after vessel has sailed/QSC


• Invoicing accuracy


• Issue Telex Release instruction or MTD

Key Performance Indicators (KPI’S)

• Manifest submission to NPA within 48 hours after sail of vessel


• Vessel cleanup, 48 hours after vessel sailing


• To ensure no manual SI


• Receive export documents from customers 48 hours prior vessel arrival

Your Profile

• Candidates should possess a University Degree.


• Minimum 3-5 years’ experience in a customer service role, preferably in the maritime sector


• Excellent communication skills.


• Comprehensive knowledge of FIS and other HL systems.


• Working knowledge of MS Office.


• Result driven team player with a proactive attitude.


• Ability to work under pressure.


• Goal and deadline driven.


• Good time management skills.


• Receptive and be able to grasp new ideas and motivate oneself for personal development. 

We Offer

• The opportunity to introduce solutions of which you are personally convinced


• Excellent opportunities for further development, supported by a spacious range of training and development opportunities


• Competitive remuneration


• Health and life Insurance benefit

We Offer

• The opportunity to introduce solutions of which you are personally convinced


• Excellent opportunities for further development, supported by a spacious range of training and development opportunities


• Competitive remuneration


• Health and life Insurance benefit