• Application Deadline:
• Position: Customer Service Officer, Import Documentation



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Rivers




• Job Field Customer Care 
  
  

About the Job

• The holder of this position is responsible for ensuring correct bills are issued and customers invoiced are timeously sent.  Knowledge of Hapag-Lloyd products and ensuring customer requirements are met. 

Your Tasks

• Issue correct invoice to customers and ensure invoices are sent timeously.


• Receiving all import docs daily and processing Import Releases against freight/landside charges due, bill of entry, cargo dues and original bill of lading.


• Receiving and updated FIS with surrendered OBL


• Maintain FIS to show release status and Payment and Document retrieval status


• Updating the internal system FIS and Navis with release details.


• Archiving of vessels and keeping files in line with ISO standards.


• Clearing OUFC report


• Customer Problem Solving

Key Performance Indicators (KPI’S)

• Issue and send invoice within 30 minutes after receiving request.


• Ensure zero error in release documentation.


• Issue delivery order to customers within 30 minutes of receiving release documents


•   Send delivery orders to terminals within one hour after release of shipment.


•   Clearing OUFC report daily as generated from FIS.

Your Profile

• Candidates should possess an University Degree.


• Must have 3-5 years’ experience in a customer service role, preferably in the maritime sector


• Excellent communication skills.


• Comprehensive knowledge of FIS and other HL systems.


• Working knowledge of MS Office.


• Result driven team player with a proactive attitude.


• Ability to work under pressure.


• Goal and deadline driven.


• Good time management skills.


• Receptive and be able to grasp new ideas and motivate oneself for personal development. 

We Offer

• The opportunity to introduce solutions of which you are personally convinced


• Excellent opportunities for further development, supported by a spacious range of training and development opportunities


• Competitive remuneration


• Health and life Insurance benefit