• Application Deadline:
• Position: Shop Operations Executive (Customer Care Executive)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Description

• We are seeking a proactive and customer-focused Shop Operations (Customer Care Executive)


• To oversee daily shop activities, ensure efficient customer service, and maintain business standards. 


• The ideal candidate will be responsible for handling customer interactions, stock and cash management, and driving overall operational excellence.

Responsibilities

• Serve as the first point of contact for customers and ensure a positive shopping experience.


• Address customer queries, requests, and concerns promptly, documenting and reporting them to management.


• Maintain professional and cordial relations with customers to enhance business growth.


• Exemplify excellent customer service through actions and initiatives.


• Encourage a customer-centric culture within the team and ensure Customer Delight.


• Oversee stock and cash management at the shop to ensure accuracy and security.


• Maintain shop premises and ensure service standards are not compromised.


• Coordinate and implement solutions for operational issues affecting the shop.


• Ensure all business processes and procedures are strictly followed.


• Motivate and guide colleagues to contribute towards an outstanding customer experience.


• Work closely with different departments to resolve escalated customer issues.

Requirements

• BSc in Business Administration or a related role.


• 1 to 2 years of experience.


• Good communication and interpersonal skills.