• Application Deadline:
• Position: Onsite Technical Support (Field Support Engineer)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• Job Field Engineering / Technical 
  
  

Responsibilities

• Manage incidents, respond to requests for technical assistance in person, via phone & email


• Responsible for supporting post-sales customer activity remotely and on-site.


• Responsible for carrying out detailed Site Survey & maintain proper documentation


• Perform installation and implementation and network integration at customer’s site


• Promptly investigate, resolve & report any incidents, errors, events or deviations


• Ensure installation, maintenance and troubleshooting is carried out within agreed OLA


• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters.


• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.


• Track and route problems and requests and document resolutions


• Prepare daily activity reports


• Inform management of recurring problems

Requirements

• HND / Graduate / Post Graduate in Electrical /Electronics /Computer/ Communication/ Info Tech


• 1 to 2 years relevant experience.


• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting.


• Relevant Industry Experience, been on the front end handling customers and team.

Skills:

• Computers (OS & Application Level)


• Analytical


• Internet and Tech savvy


• Customer Focused


• Team Player.